We will also be more than happy to open an investigation for you, but we cannot reship or refund an order that has been shipped. We will ship your order in accordance with the timelines stated above. There are many factors that can affect shipping timelines, including weather, postal courier errors, etc. Once an order has shipped we are no longer responsible for how long an order takes to deliver to you. *Please note: USPS Shipping timelines are not guaranteed, the exception being FedEx or DHL* FedEx Express: 6-7 business days, depending on specific country customs regulations.FedEx Express: Usually delivers within 2-4 business days with a guarantee of arriving by your scheduled delivery date.USPS Priority: Usually delivers within 2-3 business days.USPS First Class: usually delivers within 3-5 business days.Orders are processed in the order that they are received. When selecting an expedited shipping method such as FedEx or USPS Priority, you are paying for shorter transit time, not a shorter fulfillment time. please take a picture immediately and email them to customer service. If there is any issue with your order, broken bottles, wrong flavors, nicotine levels, etc. I received my order and there was something wrong, what do I do now? Please make sure to double check your order before completing the purchase! Otherwise we will have to cancel and refund your order so you can re-do your purchase with the correct items you would like. Unfortunately we cannot make changes to an order after the credit card has been charged. If you have any questions or concerns regarding fraud or web proxy's, please email customer service at I made a mistake on my order! We are also no longer allowing orders that are placed through a web proxy to be fulfilled without verification. We are doing this to help protect our customers from possible fraudulent activities. Why is this?ĭue to the high volume of fraudulent orders, we have started asking customers who's orders have been flagged by our risk finder application to verify they aren't using a stolen credit card to complete the purchase. I received an email from customer service asking me to verify that I placed the order. This email will also contain your tracking number. Once your order is prepared for shipment you will receive a shipping confirmation email notifying you that your order has shipped. bottles are special order and can take up to 7 business days to ship. If you place your order Friday-Sunday, your order may take a an extra day or two to ship depending on the volume of orders we receive on the weekend. Most orders usually ship within 2-3 days. *There are NO returns or exchanges on disposable vape devices for any reason, defective or otherwise.
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